Helpful information

We've gathered answers to your most common questions about Nannie Julia's ready-to-bake homemade dough. From baking tips to storage advice, find all the information you need to enjoy our delicious treats.

Frequently asked questions

Nannie Julia's was inspired by years of baking for family, grandchildren, school bake sales, and friends. We wanted to make it easy for busy families to enjoy warm, homemade deliciousness without the mess and time. Every batch is prepared locally in Taupo using simple ingredients - just freeze, bake, and enjoy.

How do I bake the dough?
Instructions vary slightly by product. General instructions are to preheat your oven, place the dough on a lined baking tray, and bake until golden brown. Specific times and temperatures are on the packaging.

Can I bake the dough from frozen?
Yes, most of our products can be baked straight from the freezer. This is perfect for quick treats anytime!

How should I store my dough?
Our dough is designed to be kept in the freezer until you are ready to bake. Ensure it's in an airtight container or its original packaging to maintain freshness.

How long does the dough last?
When stored correctly in the freezer, our dough can last for up to 3 months. Please check the 'best before' date on the packaging for specific guidance.

Do I need to thaw the dough before baking?
No, our dough is designed to be baked directly from frozen. Thawing is not required and may affect the final texture.

Are your products homemade?
Absolutely! Every batch is homemade in small quantities with care and a genuine homemade touch, right here in Taupo.

What ingredients do you use?
We use simple, high-quality ingredients you'd find in your own pantry. Specific ingredient lists are available on our product pages and packaging.

Do your products contain allergens?

Some products may contain common allergens such as gluten, dairy, nuts, or eggs. Please refer to the specific product's ingredient list and allergen information on our packaging or contact us at nanniejulias@gmail.com and we will happily send you a list of allergens

Can I order for events or gifts?

Yes, our ready-to-bake dough makes a wonderful gift or a convenient option for events. Please contact us at nanniejulias@gmail.com for special requests.

Do you offer local delivery?
Yes, we offer local delivery within the Taupo area. Please see our shipping policy page for details on delivery zones and charges.

Can I place custom or bulk orders?
We are happy to discuss custom or bulk orders for special occasions. Get in touch with us to chat about your needs.

Why is ready-to-bake dough better?
It offers the comfort and taste of homemade baking without the mess, prep, or hassle. Enjoy fresh from your oven treats whenever you want!

Are your products freezer-friendly?
Yes, all our products are designed to be freezer-friendly. You can keep them in your freezer and bake only what you need, when you need it.

How long does shipping take?
Shipping times vary depending on your location. Please refer to our shipping policy page for estimated delivery times.

What if there's an issue with my order?

We strive for perfection, but if you encounter any issues with your order, please contact us immediately at nanniejulias@gmail.com or +64212162791. We're here to help.

Tips and tricks for the best baking experience?
Don't overbake; remove when lightly golden for soft results. Bake straight from frozen, adding extra minutes if needed. Every oven is different, so keep an eye on it. Use baking paper and give cookies space. Best served warm with milk or coffee!

Homemade taste, made easy

Enjoy the comfort and taste of homemade baking without the mess, prep, or hassle. Fresh from your own oven, our freezer-friendly dough is made with care in Taupo, perfect for busy families and cosy moments. We're helping create warm, homemade moments people can enjoy together.